FAQ
Frequently Asked Questions
Johline van Lille Jewellery
Contact: info@jvljewellery.co.za
Orders & Products
Q: How do I place an order? A: Browse our collections, add your favourite pieces to the cart, and complete your purchase through our secure checkout.
Q: Can I request a custom jewellery design? A: Yes, we love creating custom pieces! Email us at info@jvljewellery.co.za to discuss your ideas and requirements.
Q: Are your jewellery pieces made with genuine materials? A: Yes, all Johline van Lille pieces are crafted from genuine materials such as sterling silver, gold, and high-quality gemstones. Each product page includes detailed material specifications.
Shipping & Delivery
Q: Do you ship internationally? A: Yes, we offer worldwide shipping. Rates and delivery times vary by country and will be calculated at checkout.
Q: How long will my order take to arrive? A:
- South Africa: 2–5 business days
- International: 7–14 business days
You'll receive tracking information via email once your order is dispatched.
Q: Can I collect my order in person? A: At this time, we only offer shipping, but feel free to contact us for special arrangements within South Africa.
Payment & Security
Q: What payment methods are accepted? A: We accept Visa, Mastercard, EFT (within South Africa), and PayFast. All transactions are securely processed.
Q: Is my information safe when shopping on your site? A: Absolutely. Our website uses industry-standard SSL encryption to keep your data secure.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 14 days of delivery for unworn items in their original packaging. Custom or engraved pieces are non-refundable.
Q: How do I initiate a return? A: Please email info@jvljewellery.co.za with your order number and reason for return. We'll guide you through the process.
Jewellery Care & Repairs
Q: Do you offer jewellery repairs? A: Yes, we offer repair services for items purchased from us. Send photos and a description to info@jvljewellery.co.za, and we'll provide an estimate.
Q: How should I care for my jewellery? A:
- Store pieces in a dry, soft-lined box or pouch.
- Avoid contact with water, perfumes, and harsh chemicals.
- Gently clean with a soft cloth after wearing.
Contact & Support
Q: How do I contact customer support? A: For any queries, email us at info@jvljewellery.co.za. We typically respond within 1–2 business days.